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FAQ

Minimum order requirements:
As all our linens are custom produced to our client’s taste, we require a minimum order of 6 table settings.

Production:
We will proceed with your production as soon as we receive payment!

Which countries do you ship to?
We ship World Wide.

How fast can I get my order?
We ship all packages with UPS express and aim to get your linens delivered to you as fast as possible, however, the delivery time may change depending on your countries' customs procedures. 

Loulou La Dune will provide a tracking number which will allow you to track yor package at all times!

Customs Duty:
Loulou La Dune is not responsible for any Import Duty fees or taxes that may be applied by your countries custom's.

Returns:
Our customer's satisfaction is our first priority. If you wish to return a product please check our detailed return policy or email our team info@loulouladune.com

Custom Order Lead Time:
Our lead time will depend on the availability of the Atelier. We usually give our clients a lead time of 3 to 4 weeks. This is all assuming that we are in agreement over all the designs, terms and conditions, and all the other nitty gritty details we need to iron out before giving the final go-ahead for production.

Stock items lead Time:
If you're in luck and pick a product that's available to ship right away, as soon as payment is received, your package will be readied and delivered express via UPS.

Personalization:
We can personalize any item you would like, please send us a separate email so our team can further assist you with the design.

Customization:
We love creating custom orders for our customers, however, please note that we have a minimum order of a set of 12 Placemats and 12 dinner Napkins.

Production:
Please note that all of our products are handmade and no two items can be produced identically.

Wholesale Account
For inquiries and wholesale accounts please contact us at info@loulouladune.com

Gift Box:
All our shipments come in custom Loulou La Dune Packaging! A special hand written note could be included on your behalf, just let us know!

Any Additional Questions?
Please contact us at info@loulouladune.com