Bespoke orders cannot be returned as they have been produced specially for you. If they're happens to be a production defect, Loulou la Dune will replace the defected merchandise.
Stock Items may be returned within 30 days from the day of purchase.
Returned items must be unused and in the same condition as delivered.
If returning a package please use an International courier like UPS, FEDEX or DHL that will provide a tracking number.
Once we receive your package, the merchandise will be inspected and you will receive a confirmation email from our team. Once approved, you will then be refunded.